• Scheduled live broadcasts may start late or may be cancelled altogether, often due to reasons beyond our control. We will endeavor to inform customers of delays or cancellations as far in advance as possible through our NOTICE BOARD.

 

• Your 4-Hour Game Credit or 30-Day Pass can be used to access any live broadcast or any recorded game in our active VOD vaults.

 

• You can switch to a different game or recording at any time during your viewing session.

 

• 4-Hour Game Credits are activated when you log into the viewing area after making your purchase. Once logged in, your 4-hour window runs continuously until expired. Unused time cannot be saved between sessions.

 

• If you purchase a 4-Hour Game Credit and do not log in, it will remain in your account for use at a later time.

 

• If you purchase a standard 30-Day Pass and are not a current subscriber, the 30-day period begins as soon as the purchase is made.

 

• Standard 30-Day Passes do not auto-renew. However, if you have an active subscription, you can make a new 30-day purchase at any time and your subscription expiration date will be extended by 30 days from its current expiration (not from date of purchase).

 

• If you want to maintain an active subscription but don't want to make repeated purchases, you can purchase a 30-Day Pass with the auto-renew option. The credit card you provide will be automatically charged every 30 days to maintain your access to the site. You can cancel at any time or update your credit card information on the "My Account" page (click the link at the top or bottom of any page on the website). When you cancel a subscription, it will remain active until the end of the current 30-day period. You are responsible for canceling your subscription when you no longer wish to maintain active status. There are no refunds.

 

• Nearly every game will be recorded and made available on-demand. On-Demand content will usually be posted at live stream quality within an hour of completion and will be posted at full resolution (often higher quality than the live stream) within 24-48 hours of completion.

 

• Games can be started on one device and completed on another. However, each account can only be active on one web browser and one device at a time, so be sure to log out of your account before transferring between devices and upon completion of your viewing session.

REFUND POLICY

ALL SALES ARE FINAL. There are no refunds. Black Dog Enterprises may, at its sole discretion, provide Game Credits or other adjustments to customers who experience issues accessing or viewing content.

DO NOT initiate disputes with Stripe or initiate chargebacks with your credit card company. Doing so may result in the deletion of your account and a permanent ban from our site. Please CONTACT US to resolve any disputes.

For further details about our policies, please review our TERMS OF SERVICE, our FAQ and our WALKTHROUGH.

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